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Jan 16, 2024

TIABC Voice of Tourism Newsletter – January 12, 2024

TIABC

My wonderful daughters-in-law describe themselves as football widows for the better part of five months of the NFL season (which includes pre-season, regular season, playoffs, Super Bowl) even though they do watch some games. From what they tell me, my Kelowna-based sons are glued to as many as four television screens every Sunday, and one large screen on both Monday and Thursday nights to watch their favourite sport.

Like my boys I enjoy watching football as well, but one thing that drives us all nuts is when the networks show random stats that look impressive but actually mean nothing. My guess is they do it to make the play-by-play team sound knowledgeable, but I often wonder who comes up with such useless drivel.

For example, CBS will post a graphic along the lines of… “quarterback TL has thrown two or more touchdowns in each of his last 10 games when the sun shines and the temperature drops below 50 degrees. Wow! Really? How fascinating…not! Fact is the only statistic that really counts is how many games TL has won after throwing two or more TDs.

Virtually anyone can come up with stats and manipulate them to tell a story or illustrate a scenario. In the tourism sector, we’re guilty of it on occasion, especially in an advocacy or sales context. Sometimes we inadvertently paint an inaccurate picture of a situation based on our own interpretation of data, especially when it comes to surveys, which are a great tool but also have limitations.

Suffice it to say, research and statistics are vital and necessary to make good, informed decisions vis-a-vis direction and action. However, it’s a matter of working with experts on the right research methodology, interpreting and reporting out on the appropriate stats, and evaluating the measures against the organization’s key performance indicators.

In that regard, to ensure we’re doing our due diligence in capturing relevant feedback, TIABC has hired an independent consulting firm to help us evaluate the results of our latest member survey, which in turn will help inform our three-year, rolling strategic plan.

As you recall, we distributed the survey last November (thanks to those that took the time to complete it). This week I had a chance to review the aggregate results with our consultants who offered insights and perspectives I hadn’t considered before.

As part of the review, I took the opportunity to read the many comments and recommendations respondents made on where and how we can improve as BC’s Voice of Tourism. Some of them stung. For example, one individual said they’d like to see TIABC engage in more grassroots issues that are important to them rather than assuming what’s important while not really engaging. Another said that TIABC must be a stronger spokesperson for smaller businesses who don’t have the means to voice concerns about what government is or isn’t doing.

While these comments evoke a range of emotions, they are also fair and ultimately compel us as a team and board to find ways to do better and be better.

Using the survey as a baseline, our next step is to engage with business operators, sector and DMO leaders, as well as bureaucrats to further flesh out what we should be doing more of, less of, start doing, or stop doing, notwithstanding other operational and advocacy priorities for 2024 and beyond. If you’d like to share your thoughts and ideas (in confidence) with our consultants, feel free to reach out directly to Stephen Pearce at stephen@gainingedge.com.

As the NFL playoffs begin this weekend with the championship game next month, I will be rooting for the San Francisco 49ers whose quarterback has the highest rating in the entire league despite being the last pick in the 2022 NFL draft and consequently saddled with the title of Mr. Irrelevant. According to my sons and their football widow spouses, Brock Purdy’s stats matter not one whit unless he follows the playbook and guides his team to a Super Bowl title. I’m keeping my fingers crossed.

Walt Judas,

CEO, TIABC

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Register for the conference today through link in bio 👆
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BCHF will be on hand to enlist industry support via a 50/50 draw, donations, and a contribution by TIABC in lieu of gifts to speakers. 

Secure your spot at BCTIC today! Register through the link in the bio. 👆
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🌟 Meet one of our keynote speakers: Tuija Seipell!🌟

Tuija Seipell is a highly sought-after Canadian keynote speaker, business advisor and editor. She works globally, but mostly in Europe and North America, including Norway, Sweden, Denmark, Finland, Italy, Portugal, Ireland, Spain, Estonia, Latvia, Canada and the US.

She’s a passionate advocate of customer experience and emphasizes the crucial role of emotions in business. She speaks and conducts workshops also on branding, strategy, leadership, trends, creativity, and storytelling. She works with numerous sectors from tourism, hospitality, startups, retail, health care, museums, film, financial and technology sectors, to educational and governmental institutions and universities.

Tuija's session Show Me a Reason to Love You delves deep into the essential hospitality tools at everyone’s disposal: The Moments of Truth that, with the new technologies, staff shortages, sustainability requirements and other uncertainties, have become more crucial, and more effective than ever before. They have also become more and more disappointing to guests and that’s where the Great Opportunity lies. 

📅 Save the date: March 6 & 7, 2024, for the BC Tourism Industry Conference in Victoria! Register today!

Register through link in bio. 👆
With Destination Greater Victoria CEO Paul Nursey, one of the co-founders of the Impact Sustainability Travel & Tourism Summit as another successful Impact conference wrapped up today in Victoria.🌍✨